Terms and Conditions

To use the website, Pachakai.com, it is required that you agree and undertake to comply with the Terms and Condition of use of Pachakai.com. By using this website, you signify your acceptance of these terms and conditions. If you do not agree to these Term and Condition, then you may not access the website or use our services. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates or changes to our website at any time without prior notice. You agree that each visit you make to the sites shall be subject to the current Terms and Condition. The below terms and conditions apply to Pachakai.com website and our mobile applications.

PRIVACY POLICY

  • Any personal information provided by you is true, accurate, current and complete in all respects. Notify us immediately of any changes to your personal information by updating your member profile on the site or by contacting us. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorized to use.
  • If you use Pachakai.com and its related applications, you are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account. Pachakai.com reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.
  • All users who are minors in the jurisdiction in which they reside (generally under the age of 18) must have the permission of, and be directly supervised by, their parent or guardian to use Pachakai.com. If you are a minor, you must have your parent or guardian read and agree to this Agreement prior to you using the website

    • Information Collection

    We collect information from you in several different ways on this Site.

    Registration and Ordering

    Before using certain portions of this Site or ordering products, you may be required to complete an online registration form. During registration, you will be asked to provide to Us certain personal information, including but not limited to your name, shipping and billing address(es), phone number, email address, gender, and credit card number. In addition, We may also ask you for your country of residence and/or your organization’s country of operation, so we can comply with applicable laws and regulations. These kinds of personal information are used for billing purposes, to fulfill your orders, to communicate with you about your order and the Sites, and for internal marketing purposes. If We encounter a problem when processing your order, your personal information may be used to contact you.

    Information We Collect Automatically

    We may also automatically collect information about you when you access or use the Site or transact business with Us, including

  • Transaction Information:  When you purchase or return a product, We collect information about the transaction, such as product details, purchase price, and the date and location of the transaction.
  • Log Information: We obtain information about your use of Our websites, including the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to this Site.
  • Device Information: We collect information about the computer or mobile device you use to access Our Services, such as the hardware model, operating system and version, unique device identifiers, mobile network information, and browsing behavior.
  • Location Information: We may collect information about the precise location of your device when you consent to the collection of this information. We may also collect information about your approximate location each time you access this Site.
  • Information Collected by Cookies and other Tracking Technologies: We may use cookies, web beacons, and other tracking technologies to collect information about you and your interaction with this Site, including information about your browsing behavior, purchase behavior, and other engagement with the Services. We use this information in one or more of the ways described in the “Use of Information” section below. Most web browsers are set to accept cookies by default, but you can usually change your browser settings to remove or reject cookies.

    • PRODUCT DELIVERY and PRODUCT SHIPPING

  • The Products ordered can only be delivered to the delivery address in UAE provided by you while placing the order.
  • In order for us to hand over the ordered Products upon collection or delivery, the recipient must provide us the valid Order Confirmation number and must also sign that the Products are in good condition and that the complete order has been delivered.
  • If for any reason no one is present to receive delivery of the Products at the delivery address you have provided to us we will take the Products back and retain the same for 24 hours during which time you may call our Customer Care team on +971 42 295989 for delivery within 24 hours (subject to delivery availability) upon payment of a further delivery charge.

    • PROHIBITED USES

  • to submit false or misleading information
  • attempt to impersonate another user or person
  • to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;
  • for any obscene or immoral purpose
  • to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet
  • for any unlawful purpose

    • OUR RIGHTS

  • We reserve the right to modify or discontinue the Platform (Or any part/content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, suspension or discontinuance of the Platform.
  • We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. All descriptions of products or product pricing are subject to change at any time without notice. We reserve the right to discontinue any product or offer for any product or service at any time.
  • Occasionally there may be information on our platform that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct those issues, and to change or update information or cancel orders at any time without prior notice (including after you have submitted your order).
  • This site may be unavailable at certain times to allow for maintenance and upgrades. Although we will endeavor to notify customers in advance of any service unavailability, this cannot be guaranteed and we reserve the right to alter or withdraw the service at any time.

    • DEBIT / CREDIT CARDS

    We accept payments using Visa and MasterCard credit/debit card.

  • Please read the following terms of use and disclaimers carefully before using Debit / Credit Cards:
  • Credit or Debit cards must belong to the user. Otherwise, the user must attain the legal permission from the card owner to perform the transaction.
  • All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
  • Customers using the Debit / Credit Cards facility are requested to be available on their respective contact numbers.
  • The customer is entirely liable for placing an order using the Debit / Credit Cards facility after carefully reading all the terms and conditions.
  • The customer refund procedure might take up to five working days to process on the Debit /Credit Cards bank payment gateway. The customer has to follow on with the bank in case of any delay in crediting back the customer’s account with the amount previously paid by the customer. We will send an email to the customer that contains a printout of the refund advice printed from Debit / Credit Cards bank payment gateway as reference in case the customer wants to revise the bank with.

    • INTELLECTUAL PROPERTY RIGHTS

    All content included on this site, such as text, graphics, logos, button icons, audio clips, digital downloads, data compilations and software, is the property of Pachakai.com. The compilation of all the content on this site is the exclusive property of Pachakai.com. All software used in this site is the property of Pachakai.com. All these are protected by the Copyright Law.

    GOVERNING LAW

    These Website Terms shall be governed by and construed in accordance with UAE law. Disputes arising in connection with these Website Terms (including non-contractual disputes) shall be subject to the exclusive jurisdiction of the Dubai courts.

    DISPUTE AND RESOLUTION POLICY

    In the event of any dispute arising out of interaction with the website, you may contact on +971 42 295989 or mail us on customercare@pachakai.com.